"User Experiences of Spanish-Speaking Latinos with the Frontier Behavioral Health Website"

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About the Author

Raquel L. Dean holds a B.A. in Psychology and a M.A. in English with an emphasis in Rhetoric and Technical Communication from Eastern Washington University. She currently works for Kalispell Regional Healthcare as a School-based Mental Health Worker and plans to obtain her Ph.D. in Clinical Psychology in the near future. Her research interests lie in both psychology and technical communication, with topics including: minority mental health, child psychopathology (childhood trauma and anxiety disorders) and evaluating barriers among minorities when accessing and receiving mental health care, by facilitating usability tests to examine information design and observe the users' experience.

Contents

Introduction

Literature Review

Methodology

Test Goals and Objectives

Participants

Scenario and Test Tasks

Metrics

Results

Findings and Discussion

Conclusion

Limitations of Study

Recommendations for Future Research

References

Appendix A: Pre-Test Survey

Appendix B: Recruitment Email

Appendix C: Post-Test Interview

References

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