"User Experiences of Spanish-Speaking Latinos with the Frontier Behavioral Health Website"

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About the Author

Raquel L. Dean holds a B.A. in Psychology and a M.A. in English with an emphasis in Rhetoric and Technical Communication from Eastern Washington University. She currently works for Kalispell Regional Healthcare as a School-based Mental Health Worker and plans to obtain her Ph.D. in Clinical Psychology in the near future. Her research interests lie in both psychology and technical communication, with topics including: minority mental health, child psychopathology (childhood trauma and anxiety disorders) and evaluating barriers among minorities when accessing and receiving mental health care, by facilitating usability tests to examine information design and observe the users' experience.

Contents

Introduction

Literature Review

Methodology

Test Goals and Objectives

Participants

Scenario and Test Tasks

Metrics

Results

Findings and Discussion

Conclusion

Limitations of Study

Recommendations for Future Research

References

Appendix A: Pre-Test Survey

Appendix B: Recruitment Email

Appendix C: Post-Test Interview

Methodology

The thirteen participants, study site, and methodology were carefully considered when the study was proposed and ultimately approved by Eastern Washington University’s IRB. This study adheres to the ethical and professional standards for the protection of human subjects of research that are formulated in the Belmont Report and the Nuremberg Code. During the informed consent process, the three elements of information, comprehension, and voluntariness were met and approved. The IRB also determined that the study does not pose any danger and the nature of the study poses minimal risk. The selection process of research subjects was assessed as fair when it came to the selection procedures, which would result in fair selection outcomes. What is to follow is information regarding the methodology I utilized to collect data, including the test goals and objectives set, the participant recruitment procedure and requirements to participate, the scenario and test tasks utilized during the usability test, and the framework used for the collection and evaluation of data.